Privacy Policy

CKH Global Furniture Sdn. Bhd. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (credit card numbers, billing details)
• Account credentials (username, password)
• Order history and preferences
• Communications with our customer service team

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device information (browser type, operating system, device type)
• IP address and geographic location
• Pages visited and time spent on our website
• Referring website or source
• Clickstream data and browsing patterns

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Customer Service: To respond to your inquiries, requests, and provide support
• Account Management: To create and manage your account
• Marketing: To send promotional communications (with your consent)
• Website Improvement: To analyze usage patterns and improve our website
• Fraud Prevention: To detect and prevent fraudulent transactions
• Legal Compliance: To comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged into your account
• Analyze website traffic and usage
• Personalize your shopping experience
• Deliver targeted advertisements

You can control cookies through your browser settings. However, disabling cookies may affect some website functionality.

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who assist with payment processing, shipping, marketing, and website hosting
• Business Partners: Trusted partners for joint marketing initiatives (with your consent)
• Legal Authorities: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through trusted providers
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Restriction: Request limitation of processing

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for accounting and legal purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: